We take great pride in the quality and reliability of our products. Every unit is carefully tested before shipping. However, if your purchase doesn’t meet expectations or arrives with an issue, we’re here to help.
Please review the following policy carefully to understand how we handle returns, replacements, and refunds.

Shipping Policy

We proudly ship worldwide to over 100 countries.
Whether you’re in the US, Europe, Asia, or elsewhere, we’ll make sure your order reaches you securely and in excellent condition.

Processing Time

  • All orders are processed within 2–4 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You’ll receive an email with a tracking number once your order ships.

Estimated Delivery Time

  • Delivery times vary by destination, but most orders arrive within:

    • Standard Shipping: 15–25 business days

    • Expedited Shipping (if available): 7–12 business days

    Average worldwide delivery time: around 20 days.

    Please note: delivery time may be affected by customs clearance, logistics delays, or peak season demand.

Tracking Your Order

  • Once your order ships, you’ll receive a tracking email containing your tracking number and link.
    You can also log in to your account on the website to view real-time order status.

    If your tracking status hasn’t updated after a few days, please contact us — we’ll help check with the courier.

Return Period

You have 50 calendar days from the date of delivery to request a return or exchange.
If 50 days have passed since you received your item, unfortunately, we can’t offer a refund or replacement unless it qualifies under our warranty terms.

Conditions for Return Eligibility

To qualify for a return, please ensure that:

  • The item is unused, in original condition, and in its original packaging.

  • All accessories, cables, manuals, and packaging materials are included.

  • You provide proof of purchase, such as your order number or invoice.

Items that are damaged, scratched, modified, or missing parts for reasons not due to our error may not be eligible for a full refund. In such cases, a partial refund may be issued.

Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or OEM orders made to specific requirements.

  • Items purchased through third-party resellers (contact them directly for returns).

  • Products returned after 50 days of delivery unless covered by warranty.

Return Process

To initiate a return:

  1. Contact our support team through the [Contact Us] page or via email at Harris@wallecube.com.

  2. Include your order number, reason for return, and photos or videos of the product if applicable.

  3. Our customer service team will verify your request.

Please do not return items without prior authorization, as this may delay processing.

Refund Timeline and Method

Once your returned item is received and inspected, we will notify you via email.
If approved, your refund will be processed within 3–7 business days, issued to your original payment method.
Depending on your bank or payment provider, it may take up to 10 additional days for the funds to appear in your account.

Partial refunds may be granted if:

  • The item shows signs of use.

  • Packaging or accessories are missing.

  • The product is returned after the 50-day window but still within warranty coverage.

Warranty Support

All our UPS products include a standard manufacturer warranty that covers defects in materials or workmanship.
If your unit experiences issues with 1 year, please contact us — we’ll help arrange repair, replacement, or technical support under the warranty terms.

Need Help? Send us a message